The best measure of the results we produce is the feedback we receive from our clients.
2012 Customer Satisfaction Survey
On a scale of 1 to 5:
- Overall Performance and Satisfaction: 4.69
- Customer Satisfaction Index: 4.81
Each year we have an independent research firm, Market Connections, Inc., survey a sample of our clients. We are pleased to report that FPMI received highly favorable feedback. Our ratings often significantly exceeded the research firm’s performance benchmarks and show improvements over the previous year’s favorable results.
We value our clients’ views, and we thank them for taking the time to comment. This is an important opportunity for us to ensure we meet—and exceed—their needs and focus our efforts toward continuous improvement.
See a summary of survey results.